Activation and Sign In
- When I try and log in with Facebook, I get an “Email Required” error from PBS
- How do I pair my AppleTV device with Passport?
- How do I pair my Fire TV device with Passport?
- How do I access THIRTEEN Passport on my Roku device?
- I no longer want to sign in with Google. How do I disassociate my Passport account from Google?
- How do I sign in to Passport?
- I no longer want to sign in with Facebook, how do I disconnect my Passport account?
- How do I activate Passport?
- How do I change the email address I use to log into Passport?
- I’ve updated my log in information, but I keep getting re-directed to my PBS profile page. How can I get out of this loop?
Playback and Video Issues
- I’m trying to watch a video, but it keeps stopping and starting? How can I get the program to stream smoothly?
- Why am I not able to access videos outside of the US?
- How can I watch Passport videos on my smart TV?
- I’m trying to watch online through Safari, but the videos don’t play. What’s going on?
- I’m trying to watch online through Safari, but when I try to sign in, it says I’m already signed in even though my name isn’t in the upper right hand corner. What’s going on?
Programming and Content
THIRTEEN Passport Account Information