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- How come I can’t livestream programs?
- How do I activate Passport?
- How do I sign in to Passport?
- I no longer want to sign in with Facebook, how do I disconnect my Passport account?
- I no longer want to sign in with Google. How do I disassociate my Passport account from Google?
- I’m trying to watch a video, but it keeps stopping and starting? How can I get the program to stream smoothly?
- How do I change the email address I use to log into Passport?
- I’ve updated my log in information, but I keep getting re-directed to my PBS profile page. How can I get out of this loop?
- How do I update my credit card for THIRTEEN Passport?
- How do I cancel my THIRTEEN Passport benefit?
- Why am I required to share my history in order to access Passport?
- Why am I not able to access videos outside of the US?
- How can I watch Passport videos on my smart TV?
- I’m trying to watch online through Safari, but the videos don’t play. What’s going on?
- I’m trying to watch online through Safari, but when I try to sign in, it says I’m already signed in even though my name isn’t in the upper right hand corner. What’s going on?
- How do I pair my Roku device with THIRTEEN Passport?
- How do I pair my AppleTV device with Passport?
- How do I pair my Fire TV device with Passport?
- When I try and log in with Facebook, I get an “Email Required” error from PBS
When I try and log in with Facebook, I get an "Email Required" error from PBS
If you try to log in with Facebook and get an "email required" error saying "We could not log you in through Facebook because PBS was not provided access to your email address," and you want to use your Facebook account as your activation login,
1. Go to https://www.facebook.com/settings/?tab=applications
2. Click on the "PBS Video Portal" app
3. Make sure that in the "Info you provide to this app" that "Email address" is checked.
Have More Questions or Technical Problems? Click here | Or Call 1-844-421-3573
