THIRTEEN Passport is the new member benefit that provides you with extended access to an on-demand library of quality public television programming. Featuring both PBS and select local programming, THIRTEEN Passport allows you to watch even more episodes of your favorite shows, including full seasons of many current and past series.
What is THIRTEEN Passport?
THIRTEEN Passport is a new member benefit which provides THIRTEEN donors extended on-demand access to a rich library of quality public television programming online and via your mobile device. This is one of the many benefits that THIRTEEN provides its donors along with the program guide, discounts with our partners and thank you gifts like tickets, umbrellas or tote bags, based on the level of your gift.
Why is THIRTEEN making this service available?
As more and more people are watching television content on demand on computers and digital devices, THIRTEEN Passport gives THIRTEEN donors another way to enjoy extended access to PBS and THIRTEEN content on platforms including computers, smartphones and tablets.
How can I activate my THIRTEEN Passport account?
If you are an active THIRTEEN member giving at least $60 (or $5 monthly), and we have a valid email address on file, you may have already received an email "Thirteen Passport" with activation instructions (remember to check your SPAM folders) You can enter your activation code here.
If you did not receive an email, you can activate your THIRTEEN Passport account by going here and entering your name, email address and member ID # which can be found on your THIRTEEN Member Card or Program Guide.
I just made a donation today, why can’t I activate THIRTEEN Passport?
If you donated online by clicking a "Donate now to watch" button, you should see an activation link on the confirmation page for your gift. You will also receive an email message from "THIRTEEN Passport" at the email address you entered when making your donation. If you gave your donation through another online form or over the phone, it may take a few days for your gift to be entered into our database and your activation code assigned. Please email email@example.com and one of our agents will make sure you get your activation code as soon as possible.
I’m seeing a message that says I already activated, but I can’t remember how to sign in.
At the time you activated, you were asked to choose one of 3 sign in methods: using your Google, Facebook, or PBS account. If you cannot remember which option you chose, you can try each one without doing any harm to your accounts. Each has its own process for resetting passwords should you need to.
I am a member of another PBS station. Am I entitled to THIRTEEN Passport?
THIRTEEN Passport is only available to donating members of THIRTEEN, WNET in New York. However, many PBS stations across the country are introducing this new benefit to their members. Please contact your local station to find out if they are offering this service and to activate.
What kind of device do I need to view THIRTEEN Passport videos?
THIRTEEN Passport can be accessed on Thirteen.org, the THIRTEEN Explore App for iPhone and iPad, the THIRTEEN Explore app on Roku, as well as on the THIRTEEN Explore channel on Apple TV. (THIRTEEN Passport is not yet available on THIRTEEN Explore for Android.)
I'm having trouble accessing THIRTEEN Passport through my Apple TV.
Your Apple TV PBS App may be synced to a different email than the one you assigned to THIRTEEN Passport. To reset your Apple TV email address, you must deactivate and reactivate the PBS app with the email associated with your THIRTEEN Passport account. Please note that you do not need to reset your Apple TV general account email, just within the PBS app. This will not affect other apps within Apple TV.Steps:
- Within the PBS app on the Apple TV, click on Settings
- Click on Deactivate
- Exit to main Apple TV page
- Click on PBS app
- Instructions will appear on the screen instructing you to go to your computer and visit pbs.org/activate and enter the password which will be provided on the screen (note, this is not the Passport activation code)
- Visit pbs.org/activate, enter provided password, press enter
- You will be taken to a page asking you to login – using the same email affiliated with THIRTEEN Passport
- Enter the email affiliated with Passport, enter the password set up when originally logging into THIRTEEN Passport
- Click Sign In
- Apple TV PBS app will automatically be updated with this information and will have all the benefits of THIRTEEN Passport
Can I view THIRTEEN Passport videos outside of the United States?
Due to rights restrictions, our streaming videos can only be viewed within the United States.
What kind of content can people find on THIRTEEN Passport?
THIRTEEN Passport includes several hundred hours of programming, representing many genres, including drama, science, history, natural history and the arts. Notable titles include MASTERPIECE series such as "Downton Abbey" and "Wolf Hall," along with other favorites such as NATURE, GREAT PERFORMANCES, VICIOUS, EARTH A NEW WILD, HOW WE GOT TO NOW, THE GREAT BRITISH BAKING SHOW and many more. THIRTEEN Passport will also include popular THIRTEEN programs such as METROFOCUS, TREASURES OF NEW YORK, and THEATER CLOSE-UP.
The THIRTEEN Passport library will continue to grow as more series and episodes are added.
Look for videos with this symbol: Those videos are only available to users who are registered for Thirteen Passport.
Who is eligible for THIRTEEN Passport?
THIRTEEN Passport is the newest member benefit available from THIRTEEN for donors with a yearly contribution of at least $60 or an ongoing monthly contribution of $5 or more. It cannot be purchased separately.
Does my WLIW or NJTV membership entitle me to THIRTEEN Passport?
At this time, WLIW and NJTV are not eligible for THIRTEEN Passport due to contractual restrictions.
Will there still be free streaming on THIRTEEN.org and PBS.org?
PBS and THIRTEEN content will continue to be available for free on the THIRTEEN.org website, and other digital platforms. THIRTEEN Passport provides extended access to a rich library of content for THIRTEEN members to enjoy.
Certain content, including kids, news and public affairs programs such as CYBERCHASE, BOB THE BUILDER, THOMAS & FRIENDS as well as METROFOCUS, NYC-Arts, FRONTLINE, PBS NEWSHOUR, INDEPENDENT LENS and POV, will be accessible to everyone.
What desktop browser do I need?
THIRTEEN Passport supports the latest versions of Chrome, Firefox, Internet Explorer, and Safari.
How does THIRTEEN Passport align with the mission of public television?
THIRTEEN content is shared widely with the public on-air, online and on mobile devices after a program airs - that has not changed. THIRTEEN Passport goes one step further by offering extended access to additional content for station donors.
Certain content, including kids, news and public affairs programs such as CYBERCHASE, BOB THE BUILDER, THOMAS & FRIENDS as well as METROFOCUS, FRONTLINE, NYC-ARTS, PBS NEWSHOUR, INDEPENDENT LENS and POV, will be accessible to everyone.
I'm not seeing my favorite PBS show in THIRTEEN Passport. Why not?
Initially, several hundred hours of content will be available via THIRTEEN Passport. This library of content will continue to grow over time as more titles are added.
I cannot afford to donate at this time. Is there a way for me to view this content?
All broadcast content remains available to all viewers on air per our broadcast schedule and will remain online and on mobile for at least two weeks and, in some cases, longer. We believe the new arrangement allows for ample viewing of excellent content, albeit for a more limited time for some programs.