Digital TV Answers: Still Not Getting THIRTEEN?

June 15th, 2009

UPDATE 7/1 11:47 a.m.: DTV reception issues are still unresolved

We are aware that some over-the-air viewers are having difficulty receiving the digital 13 signal. The problem seems to be focused on the high V’s (channels 7, 11 and 13) and indoor antenna reception. All three stations have followed up with the FCC. Thirteen is currently seeking FCC approval to increase our broadcast signal’s power. We will keep you posted and we are very sorry for the reception difficulties that viewers are experiencing. We are now broadcasting at the highest power level currently permitted by the FCC but hope we will have authorization from the FCC to increase power in the very near future.

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UPDATE 6/30 3:45 p.m.: DTV reception issues are still unresolved

We are still trying to resolve the DTV reception problem that started on June 12, and we are communicating all our viewers’ issues to the FCC in the hopes of upgrading THIRTEEN’s power. Please stay tuned to this page for more updates as the situation progresses.

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UPDATE 6/17 12:45 p.m.: THIRTEEN is at full power

Please be advised that Channels 13, 7 and 11 are broadcasting at full power from the same antenna atop the Empire State Building. Make sure you have a dual band antenna (VHF & UHF). You may need to perform several adjustments before receiving all channels. Each time you adjust your antenna you must also re-scan channels. For more advice about adjusting your antenna, visit www.antennaweb.com. For other details and information, including support centers in your neighborhood, visit www.dtv.gov.

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UPDATE 6/15 1:20 p.m.: Possible solution — a “double rescan”

Following up on previous discussions regarding reception & signal problems with high VHF channels, the FCC is trying to determine if there is a pattern nationwide. They have identified one potential solution that has been successful in solving the majority of problems for some stations — a “double rescan” the converter boxes. Here are the steps:

  • Detach antenna
  • Rescan converter box (to clear memory)
  • Detach converter box power cord for 1 minute (to ensure that memory is clear)
  • Reattach both power cord and antenna
  • Rescan again

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    On June 12th at 12:30pm, WNET, along with other New York broadcasters, made the long-awaited switch to Digital television in compliance with the federal mandate. The following is some important information you need to know in order to receive our signal.

    If you have already connected your converter box or have a television with a digital tuner and are unable to view Thirteen, please re-scan your box or television using the MENU button (look for a feature that says “Scan” or “Auto scan”) or SCAN button on your remote or by consulting the instructions. This is the same scanning process you conducted when you first installed your box or television. If you still have a problem after re-scanning channels, look for an UPDATE function and select that. Each converter box and television is different, so you may need to review the instruction manual.

    Also, make sure you are using an antenna that covers both the VHF and UHF bands and have connected it properly. You may also need to adjust the position of your antenna to receive our signal.

    If you do not yet have a converter box, you will need to purchase one to view Thirteen on your analog television. Alternatively, you can subscribe to cable or satellite service or purchase a television with a digital tuner.

    For more detailed information and instructions, please visit www.dtv.gov or call 1-888-225-5322.

    Thank you for your interest in Thirteen.