Problem: Nothing happens when you try to play the DVD-ROM.
- You may not have a DVD-ROM drive. A DVD-ROM will not play in a computer that only has a CD-ROM drive. Most computers purchased before 2001 have only CD-ROM drives and therefore cannot play DVD-ROMs.
- If you are sure your computer has a DVD-ROM drive, before doing anything else, check to see if the drive is getting power. The easiest way to do this is to eject the tray. If there is no response, check for a faulty power cable or connection.
- Remove the DVD-ROM from the drive.
- Check to see if it was properly inserted.
- Clean with a damp, lint-free, non-abrasive cloth. Do not use any harsh cleaning agents. Wipe the disc using straight motions from the inside hole to the outer edge. Do not use circular motions when cleaning.
- Try again.
- Check the system capabilities of the computer or check with your local tech support resource person. If the computer meets the minimum system requirements of the DVD-ROM you are trying to use, try the same disc on another computer that meets the minimum system requirements. If the DVD-ROM does not work on the other computer either, it is possible that the disc itself is defective.